Policy

All artwork remains the property of the artist and may not be reproduced without prior consent from the artist.

The Rainbow Serpent Shop uses the SSL (Secure Sockets Layer) security standards that are supported by Microsoft Internet Explorer 3.0 or higher, Netscape Navigator and other popular browsers. This security protects you from impostors, eavesdroppers, and vandals that might otherwise access your information as it travels from one computer to another. With this security, you can send your credit card number to The Rainbow Serpent without risk of interception.

As artwork is original, variation in design will occur. Quality standards of artwork are assured.

It is our requirement that all goods are paid in full prior to shipping.

Please choose carefully. We do not give refunds if you simply change your mind. You can choose between a refund or exchange where goods are faulty or don't do what they are supposed to. Receipts must be shown as proof of purchase.

Great care is taken in our warehouse by our dedicated staff to ensure that your purchase is recieved in perfect condition.

All international sales are freighted with Australia Post and include manditory insurance. Insurance costs for Overseas shipping are $7.50 for the first $100 of value and $2 for each additional $100 of value there-after. When you purchase insurance, you receive:coverage against loss, theft or damage of your international mail, proof of posting, secure handling and a signature on delivery.

Items posted within Australia are shipped using Express Post or Registered Post. In the unlikely event that you parcel goes missing, we will lodge a claim on your belhalf with Australia Post.

If you require parcel tracking we recommend Express Courier Service (ECI); a cost effective international courier service operated through Australia Post. It offers reliable door-to-door delivery of documents and goods to over 190 countries and territories within 2 to 4 business days between metropolitan areas of major cities. This service can be selected during our check out proceedurel. Alternatively ask us for a quote.

The Rainbow Serpent is pleased to provide a complementary giftwrapping servoce for those customers who require it. Please specify your choice during the check out procedure.

A postage calculator has been built into our site that is connected to the Australia Post website www.auspost.com.au. We have endeavoured to make the postage calculator as accurate as possible. If in the unlikely event there are any discrepancies, we will contact you prior to dispatching your order. Please ensure when in the Shopping Cart that you select a country and then a postal option and then UPDATE your order prior to proceeding to the CHECKOUT. This will activate the postage calculator. If you do not 'Update Your Order' and proceed straight to 'Checkout Your Order', we will add your postal charges onto your invoice and email you with shipping costs prior to dispatch. All items (apart from didgeridoos) are sent with Australia Post.

Didgeridoos sent outside Australia are dispatched with UPS at a fixed cost of $110 for any didgeridoo weighing up to 6 kilograms. Didgeridoos weighing over 6 kilograms will be charged an additional $10 per kilogram. These prices include insurance. Didgeridoos sent within Australia are shipped with TNT. Prices will be quoted on a case by case basis and emailed prior to shipping.

The Rainbow serpent respects your right to privacy and will not disclose or sell your information to third parties.
We will utilise your details for the purpose of processing your order only, we will not be sending you uncolisited advertising material.

Outside Australia
ECI - 2 to 4 working days
Air Mail - 7 to 10 working days
Economy Air - 2 to 5 weeks


Please refer to the Australia Post website www.austpost.com.au for more detailed information.
Within Australia


Express Post - Overnight to most destinations
Registered Post - Expected delivery 1-2 business days